FAQs

Frequently Asked Questions

What products does Majelica offer?

Majelica offers a range of professional-grade recovery tools including percussion massage guns, foam rollers, and thermal cupping massagers — designed for athletes, professionals, and anyone who takes their recovery seriously.

Where do you ship?

We ship to Australia and select international destinations.

How much does shipping cost?

Shipping within Australia is always free. International shipping rates may vary depending on your location.

How long does delivery take?

Orders are processed within 1–3 business days. Delivery within Australia typically takes 2–4 weeks depending on your location. International delivery times may vary.

Will I receive tracking information?

Yes! Once your order has been dispatched, you will receive a tracking number via email so you can follow your order every step of the way.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Shop Pay, and PayPal.

What is your return policy?

We offer a 30-day satisfaction guarantee. Items must be unused and in their original condition and packaging. To initiate a return, please contact us at majelicastore@gmail.com.

What if my item arrives damaged or faulty?

If your item arrives damaged or faulty, please contact us immediately at majelicastore@gmail.com with photos and we will arrange a replacement or full refund.

Can I change or cancel my order?

Please contact us as soon as possible at majelicastore@gmail.com if you need to make changes. We will do our best to accommodate your request before the order is dispatched.

How do I contact Majelica?

You can reach us at majelicastore@gmail.com. We aim to respond within 24 hours.